Refund policy

Warranty

All our products come with a 12-month warranty from the date of delivery.

If your product has any quality-related issues within this period, please contact us at any time. We are committed to providing fast and reliable support, including repair or replacement where applicable.

Refund Policy

We want you to be satisfied with your purchase.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible:

  • The item must be unused and in its original packaging.

  • Proof of purchase is required.

  • Please contact us for return authorization before shipping any item back.

2. Non-returnable Items

We do not accept returns for:

  • Used or damaged items, unless the damage is due to our error or the item is otherwise eligible for return under applicable law.

  • Items returned without prior authorization, subject to applicable consumer protection laws.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Refund processing typically takes 5–10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

4. Return Shipping

  • Returns Due to Personal Reasons

Customers are responsible for all return shipping costs for returns due to personal reasons, including but not limited to a change of mind, ordering the wrong item, or dissatisfaction with the product, provided the item is eligible for return under our return policy.

  • Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or incorrect due to our error, please contact us at sales-hy@lookoutlaser.com before returning it. Once the issue is confirmed to be our responsibility, we will cover the reasonable return shipping costs and provide return instructions.

  • Return Authorization

All returns must be authorized by our customer service team before shipment. Please do not return any items without prior authorization. This policy does not limit any rights you may have under applicable consumer protection laws.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide a description of the issue, along with photos or videos where possible. This will help us assess the situation and provide appropriate assistance.

Please note that this reporting timeframe does not limit any rights you may have under applicable consumer protection laws or our 12-month warranty.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

📧 sales-hy@lookoutlaser.com